Smart Services Platform
Modern Conceptual of Smart Services!
About Smart Services Platform
As the world continues to strive for smarter, better-connected societies, many government agencies in various countries around the world are responsible for improving the quality of life, achieving the highest indicators of security, and regulating demographics by providing smart and proactive government services and solutions that are efficient and effective. By leveraging knowledge and innovation, with a mindset of positive change, and ready to harness the benefits of cutting-edge technology, we at Tahaluf are at the very heart of this exciting journey, putting technology at the service of people through the varied range of solutions and services of citizenship and residency. By using innovative smart tools that bring the future even closer to today, through the Smart Services Platform offers residence, visa, passport, and civil records services to citizens and residents, which aims to simplify and enhance the user experience, as well as shorten the customer journey that has been taking hours or days from the preparation of the transaction until the departure of the service center.
Customers Who Used This
Why Smart Services Platform Is Your Smart Decision?
We at Tahaluf, are aware that our client’s needs and requirements are a reality we must meet to attain the highest levels of satisfaction and excellence in achieving their goals with passion. As a result, we rely on the expertise and skills in product development that contributes to our client’s growth and advancement. The successful and effective implementation of the Smart Services System was carried out by our engineers. This system has been implemented by government agencies related to residency and foreigner’s affairs, the general directorates of passports, and civil status authorities to enhance the quality of government services and activate a system of proactive services that are efficient and effective.
More specifically, they were able to:
Increased Operational Efficiency & Enhance Management
An interactive smart platform with many advanced features that increase indicators to optimize performance, enhance resource utilization and reduce cost.
Multiple Automated Channels for Service Delivery
Providing services across a variety of smart channels such as smartphones, web platforms, and self-service kiosks reduces the need for customers to visit the customer service center.
Better Decision Making
Provide data collection and analysis tools and statistical and predictive reporting that help support decision-making processes and continuously strengthen the service delivery mechanism.
Raise Customer Happiness Rates
Integrating all government institutions to provide services in one integrated platform and enhancing cooperation and coordination among them, enhancing user experience and satisfaction and access to easier and more efficient processing procedures.
Consolidating Smart Government Concept
The transition from paper services to smart, flexible, smooth, and responsive electronic services that achieve Governments' strategic objectives.
End-user profile registration and identity management via advanced technologies such as facial recognition (identifying both captured images and stored photos), as well as a flexible and intelligent mechanism for managing customer profiles.
Document reading and optical character recognition (OCR), machine-readable zone (MRZ), for reading identity documents, such as passports and ID cards.
Configurable and customizable business rules to implement laws and new applicable regulations.
An integrated and comprehensive electronic platform characterized by quality and speed in performance with flexible integration with other operating systems for strategic partners.
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